Returns & Refund Policy
Return Policy
What is your return policy?
To be eligible for a return, the product must be in its original packaging, unopened, and in the same condition as received. Returns must be initiated within 30 days of delivery.
Can I return an opened or used product?
Unfortunately, products that have been opened or used are not eligible for returns or refunds.
How long do I have to return a product?
You must initiate a return within 30 days of receiving the product.
Am I responsible for return shipping costs?
Yes, customers are responsible for return shipping costs unless the product is defective or was sent in error.
How do I initiate a return?
To start the return process, please contact our customer support team via email, phone, or the contact form on our website. We will then provide you with a return authorization number.
Do I need a return authorization number?
Yes, once you contact us, we will provide a return authorization number that must be included with your returned product.
How long do I have to ship the product back after receiving the return authorization number?
You must ship the product back within 7 days of receiving the return authorization number.
Refund Policy
Will I receive a refund for the returned product?
Yes, refunds will be issued in the original form of payment for the full amount of the product, minus any shipping costs.
How long will it take to receive my refund?
Refunds will be processed within 7-14 business days after we receive the returned product.
Are there any exceptions to your return and refund policy?
Yes, products marked as “final sale” or “clearance” are not eligible for returns or refunds. Additionally, gift cards are non-refundable.
Can I return a gift card?
No, gift cards are non-refundable.